Return Policy
Return Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Eligibility
To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
How to Start a Return
To start a return, contact us at barillasboutique@gmail.com. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Return Address:
144 Main Street, Suite B
East Hartford, CT 06118
Non-Returnable Items
Certain types of items cannot be returned, including:
- Custom or personalized products (e.g., engraved tumblers, personalized pet ID tags)
- Perishable goods (e.g., dog treats)
- Personal care goods
- Hazardous materials
- Sale items
- Gift cards
Refunds
We will notify you once we've received and inspected your return. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process the refund.
If more than 15 business days have passed since your return was approved and you haven't received your refund, please contact us at barillasboutique@gmail.com.
